Frequently Ask Questions.
We are here to help you to answer your queries.
Is it possible to receive orders through email?
Orders should be submitted into Shiphero so we can best manage your inventory. If you would like to send an email for large pallet or FBA orders that is perfectly acceptable, we do ask that it also be entered into Shiphero.
What procedures are in place if an order is incorrectly shipped?
In the rare case that an order is mis-shipped 2fulfill will cover the return cost and would not charge you the pick/pack and shipping fee. You should not have to pay for our mistake.
Can promotional materials like marketing inserts or flyers be included with my orders?
Yes, please contact us directly for pricing and specific requirements – We’d be happy to help.
Which shipping carriers do 2fulfill utilize?
We use FedEx, UPS, USPS, and DHL. We want to save you money any way we can.
Does the order processing and pick/pack fees cover the cost of shipping?
It does not. We would send you a monthly invoice with the reduced shipping charges.
Is the handling of returns part of the services provided by 2fulfill?
Is it permissible to visit your warehouse?
Yes, of course. It’s your stuff. The only thing we ask is 24 hour notice before stopping by.
Does 2fulfill provide inventory insurance for the products in its care?
No, we cannot legally insure product that we do not own. You would need to add our warehouse as a secondary location.
Is a long-term contract required to use 2fulfill's services?
No, you can cancel at any time.
Could you explain the process of how 2fulfill handles FBA (Fulfillment by Amazon)?
1. Have your products shipped directly to our Dallas warehouse.
2. Provide us with your FBA shipment information and any additional information needed to [email protected].
3. We prep, label, package and ship your products directly to Amazon FBA.
What is the turnaround time for preparing and shipping items to Amazon through 2fulfill?
On average, all items are prepped and ready to ship to Amazon within 8-72 hours (depending on the size of prep needed).
Is there a daily pickup service available?
Yes. We have daily pickups with USPS, UPS, DHL and FedEx.
What is the cutoff time for placing orders?
We typically offer a cutoff time of 12pm (noon) CST, but we’re open and willing to adjust accordingly to fit your business.
Are orders typically shipped out on the same day they are received?
If your orders are in before noon Monday thru Friday they will ship same day. Otherwise orders will ship on the next business day.
Is it acceptable to send my items to your warehouse?
Yes. You can ship your items directly to us via freight or mail. We accept International shipments, as well., but all customs and fees will need to be paid.
How does the integration process with ShipHero work?
We want to make your experience a seamless, fully automated, and simple. We use ShipHero, which seamlessly integrates with almost every online shopping cart (including eBay, Amazon, Shopify, Woo, BigCommerce, and many others.)The setup process is extremely simple. After signing up we send you a form to signup (username and password) after that you would just need to attach the marketplace or store you’re selling on. A member of the team will send you easy to follow instructions on connecting your store.
Regarding taxes and import duties, who assumes responsibility?
All customs, taxes and duties charges related to your inbound Inventory must be paid in full (Delivered Duty Paid / DDP) prior to arrival.
How will I be notified when my inventory is running low?
The software we use will automatically notify you when your inventory runs low. Easily set alerts from your ShipHero dashboard.
Are products required to have labels, UPCs, or barcodes when using 2fulfill?
We do require that every product have a unique SKU and barcode. Items need to be barcoded before arriving. If you’re unable to barcode your products 2fulfill will barcode products for you at an hourly rate.
What additional services does 2fulfill provide beyond basic fulfillment services?
Returns……….Ask for quote
FBA prep……….Ask for quote
Kitting……….Ask for quote
Barcoding……….Ask for quote (no cost if products have some type of barcode before arriving)
Real-time inventory……….Ask for quote
Receiving containers……….Ask for quote
Customized boxes……….Ask for quote
Customer service (chat, phone, email support)…. Ask for quote
Handwritten notes……….Ask for quote
Inserts/Stickers……….Ask for quote
What Our Clients Are Saying
London Jae Apparel
2fulfill has been a wonderful 3PL for our apparel brand. They have been so fun to work with, right here in the Dallas, Texas metroplex! The team provides really fast fulfillment services for our shoppers planning their weddings. We would highly recommend!
Rare Playing Cards
2FulFill.com has supported our business over the last 7 years and adapted to our growing needs. From diligently packing and shipping our orders on a daily basis to keeping up with crazy black Friday demands, they have delivered year after year! Great communication and amazing team to work with
Thirdway Industries
2fulfill is my shipping partner since 2015 – We have shipped toghether 10+ Kickstarters and hundreds of orders of my website.
Talk with an expert
Whether you’re an e-commerce store on Shopify, selling products through Amazon or a retail store
looking to outsource order fulfillment. 2Fulfill are tailored to meet your businesses
unique needs.